Fluxion
A little help, when you need it.
Find answers and learn about Fluxion support.
Start with a guide
| What happened? | Where to start |
|---|---|
| A transfer stopped or will not resume | Troubleshooting |
| A folder cannot be accessed | Files and permissions |
| A torrent is waiting for peers | Protocol support |
| You want to pause, retry or restore a task | Managing tasks |
| You have a data-handling question | Privacy policy |
Contact support
Support is taking shape.
We are preparing Fluxion’s OnFire support service. This page does not currently collect email addresses or submit tickets. Start with the guides below.
Read troubleshooting →The private OnFire intake is reserved for a later setup. Until it opens, public, non-sensitive bug reports can be filed in the source issue tracker. Do not post private information there. We do not currently provide a private privacy-request channel; that must be enabled before the app is submitted for release.
Prepare a useful report
Include the app version, macOS version, transfer protocol, steps to reproduce, and exact error text. Say whether a proxy is enabled and whether the destination is local, removable or cloud-backed.
Do not include passwords, cookies, authorization headers, signed download URLs, private tracker addresses, private keys, personal file paths or confidential file contents. Review screenshots and logs before sharing them.
Apple handles purchases made through the Mac App Store. Once that edition is available, use Apple purchase support for billing questions.